There is no stress to have in this situation. It just means the estimated release date has passed, but the products haven't arrived yet in our warehouse. This can happen when the manufacturer doesn't provide us with an exact delivery date or suffers delays. When this happens you'll see a release date placed on the 21st of the month we estimate it to arrive.
After registration we first need to review and approve your account. Thank you for your understanding.
Shipping is free in the BeNeLux for orders over €250 and over €500 for the rest of Europe.
For shipments between €125 and the free shipping amount (€250/€500) the shipping charges are :
€6,95/box of max. 30 kg
France, Ireland, Germany
€10/box of max. 30 kg
€16/box of max. 30 kg
Other EU countries
€20/box of max. 30 kg
Contact us for more information
Depending on availability at the manufacturer this is usually within a week.
If you have a specific question feel free to contact us at: +32 2 722.99.99 or firstname.lastname@example.org
Orders can be paid as soon as the invoice is generated.
Invoices are generated when either your total available goods amount is higher than the free shipping for your location OR if you used the <ship now> button and choose to pay the shipping charges.
You will not be requested to pay for goods that are not available like pre-orders and backorders.
Yes, this surely helps and is appreciated.
You can choose between :
Iban: BE73 4431 6839 7160
Iban: BE12 3300 5875 6792
The Belgian customer can choose between the structured Belgian reference or the invoice number.
The reference can be found through: Overview > invoice number.
For our foreign customer, is the invoice number mandatory.
No. Once the goods have been selected and added to your purchase list, they can't be deleted anymore.For exceptions is the only possible way through contact at: email@example.com
Yes, the minimum order total is €125.
You can order in any amount you want, however if the total available goods amount in your account is smaller than 125€ then no invoice can be generated and no shipment will be prepared.
No. This is to guarantee the smooth running of the orders and safety.
The goods are delivered within the 24 to 72h after departure.
You will need to send us a mail, with all your company details and contact details.
We'll make an account for you and contact you back asap with a confirmation.
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